Direct Manufacturer Technical Support. Some manufacturers are happy to provide direct
technical support and returns processing within 28 days of purchase. This is often
the best solution for the customer with the highest standards of technical support,
latest information and fastest return processing. Any support offered by manufacturers
does not affect your statutory rights.
Insidecomputers Technical Support. We are happy to provide free technical support
to all Insidecomputers UK customers who require help or advice regarding products
purchased from Insidecomputers. To obtain Technical Support please call 020 8553
2081. Alternatively please use our RMA system.
Under the Distance Selling Regulations (2000) you have the right to cancel the contract
relating to your order at any time up to the end of 7 working days after the goods
are delivered. To exercise your right of cancellation, you must give written notice
to Insidecomputers by letter or RMA giving details of the goods ordered and date
received. Notification by phone is not acceptable. If you exercise your right of
cancellation under the Distance Selling Regulations (2000) after the goods have been
delivered to you, you will be responsible for returning the goods to Insidecomputers
at your own cost. The Distance Selling Regulations (2000) places a duty on you to
take reasonable care of the goods once you have exercised your right to cancel. Returned
items must be packaged properly and shipped in a plain outer box. Please try to include
all internal packaging, cables, manuals, drivers and protective bags, however small.
Insidecomputers will refund you within 30 days for any sum that has been paid by
you or debited from your credit or debit card for the goods. If after exercising
your right under the Distance Selling Regulations (2000) you do not return the goods
as required, Insidecomputers may charge you a sum not exceeding the direct costs
of recovering the goods. When exercising your right to cancel under the Distance
Selling Regulations (2000) please return goods to Insidecomputers.
Exceptions to Distance Selling Regulations (2000). You do not have the right to cancel
the contract under the Distance Selling Act if you have collected goods or if the
order is for computer software which has been unsealed, or if you are not a consumer
i.e. a company, partnership, sole trader or any other commercial body or registered
If returning goods to Insidecomputers for reasons other than your right to cancel
under the Distance Selling Regulations (2000) further conditions apply. For further
details please see "In all Cases Where Support and/or Returns Service is Provided
by Insidecomputers" below.
After 28 Days of Purchase Date
Direct Manufacturer Technical Support. Although Insidecomputers is happy to provide
support after 28 days many manufacturers or their appointed agents offer a direct
service. This is often the best solution for the customer with the highest standards
of technical support, latest information and fastest returns processing.
Exceptions. For manufacturers who do not provide a direct service Insidecomputers
will provide Technical Support and Returns service for up to 1 year from date of
purchase. To obtain Technical Support please call: 020 8553 2081 and ensure you have
your order number at hand. Alternatively please use our RMA system.
Please see - In all Cases Where Support and or Returns Service is Provided by Insidecomputers.
When returning goods, other than under the Distance Selling Regulations, for repair
or replacement, please retain all ancillary inclusions e.g. manuals, cables, discs
as replacement products are generally in brown boxes without the original extras.
In all Cases Where Support and or Returns Service is Provided by Insidecomputers
Compatibility. Applications, drivers and games are often released to market with
bugs that can affect hardware performance. Therefore Insidecomputers cannot guarantee
that every hardware product is 100% compatible with every software product available.
Returning Faulty Goods. Please be sure returned goods are faulty and the problem
experienced is not caused by another component in your system or by software configuration.
If after having received Technical Support information you are completely satisfied
you have faulty goods please request an RMA number (Return Merchandise Authorisation)
by calling 020 8553 2081 or using our RMA system.
Only Return Faulty Item(s). RMA numbers are issued for specific components only.
Please do not return your whole order because you believe one component may be faulty.
This does not affect your rights under the Distance Selling Regulations (2000).
Modified Goods. Any goods that have been modified or physically altered in any way
shall be deemed Warranty Void and no support will be provided.
Packaging. Returned items should be packaged properly and shipped in a plain outer
Testing. All returned items not returned in accordance with the Distance Selling
Regulations (2000) are tested by Insidecomputers technicians. Any item found to be
not faulty will be subject to a £5 +VAT charge if collected or a £5 + return shipping
+ VAT charge if shipped back to the customer. You will be notified by e-mail before
any non-faulty goods are returned to you. This does not affect your statutory rights.
TVs and Monitors. If your query relates to a Television or Monitor, specifically
in relation to dead pixels, please be aware that all of Insidecomputers Suppliers
and thus Insidecomputers conform to the ISO 13406-2 standard the acceptable number
of dead pixels based on screen size and resolution. Information on this can be found
through any major search engine typing ISO 13406-2 and the monitor brand name. Products
with dead pixels of equal to or less than those defined within the ISO 13406-2 standard
will not be accepted for return